This is for those firms who are hiring Call Centers or have their own Customer Service Staffs. Make them take this short quiz to find out if they are treating your customers the way you, yourself, would like to be treated.
1. Do you really know who your customers are and whether
you are responsive to [...]

There’s no replacing one on one live meetings with hi tech ones. Face to Face meetings is still the most popular form of business communication this days.  Based on our survey, executives and ordinary office personnel prefer meeting with people in person. Test messaging (SMS) came in second, phone calls came in third and 10% [...]